Privacy Policy

Our Privacy Policy explains how we collect, use, and share information when you use our mobile app, Moment, and other associated services (our “Services”). We take your privacy very seriously.

This Privacy Policy covers the following:

What information do we collect?

Our Services collect information about locations you visit using your device’s GPS coordinates. You can set your device to not allow our Services to access this information. By default, this functionality is turned off. You must enable this functionality to start collecting location information.

We collect information about how long and when you are using your mobile device. We also collect information on what apps you use.

We may collect your name, email address, IP address, gender, and other demographic information. By giving us this information, you allow your information to be collected, used, disclosed anonymously, and stored by us.

We also collect app usage information, such as error logs and crash recovery logs.

Where is your information stored?

All of your location information is stored on your device, and only on your device. Our Services do not transfer that sensitive information in any way. Your location data is never sent to any third-party.

Your device and app use information is sent securely to us. Your location and GPS data is never, ever sent anywhere, including Moment’s servers.

The information stored on your device cannot be accessed by any other app you have installed without your permission.

We collect certain information about your device and app use, for example how your device usage has changed over the course of using our Services. This information is transferred to us anonymously.

We also collect app usage information about how you use our Services and any errors you encounter. This information is transferred to us securely.

How do we use the information we collect?

We use the information to improve the Services we offer, by changing existing features or creating new ones.

We use your device and app use anonymously to build average statistics. These aggregate numbers may be disclosed publicly for comparison purposes.

If you’re a member of a Moment family, your device and app use information will be shared with your other family members.

If we think you might benefit from another Service we offer, we may let you know about it. You can unsubscribe from these emails.

In the future, we may sell to, merge with, buy, or partner with other businesses. The information we collect may be among the transferred assets. If our Services are acquired by or merged with another company, we’ll notify you via this page well before any information is transferred and becomes subject to a different privacy policy.

How can you delete and modify the information we collect?

To delete your location and device use information permanently, delete our mobile app from your device. If you have backed up your data to a Moment account, email to request that your account be permanently deleted.

Certain aggregate device and app use information transferred to us will be kept anonymously. It will be deleted according to our regular retention schedule.

Our policy towards children using our Services

Our Services are not directed at children under the age of 13 and we do not knowingly collect any information from these children. If we learn that we have inadvertently collected information on a child under the age of 13, we will immediately delete that information to the best of our ability.

What steps do we take to protect your information?

We take all reasonable measures to protect your information in an effort to prevent any misuse or unauthorized access to your information. Despite our efforts, no security measures are 100% impenetrable and no method of data transmission can be guaranteed against any type of misuse.

Your consent to this Privacy Policy

By using our Services, you consent to our Privacy Policy.

How can you contact us if you have any questions?

You can contact our support at if you have any further questions.

What happens when changes are made to this Privacy Policy?

We may revise and amend this Privacy Policy occasionally. We will post the changes on this page and update the effective date below. By continuing to use our Services after those changes become effective, you are agreeing to be bound by the revised policy.

This version of the Privacy Policy is effective starting July 10, 2016.